BTEC National Award in IT System Support - Peterborough College
2010 to 2011 at Peterborough Regional College, Park Crescent Campus, Peterborough, PE1 4DZ
GCSE - Longsands College
2008 to 2010 at Longsands College, Longsands Road, St Neots, Cambridgeshire, PE19 1LQ
Datacenter Operations Manager
From 04/2021 to Present at DSM Group Ltd, Peterborough, Cambridgeshire
Designed & deployed AS48070's new Network from Dual Homed MIA to a fully redundant BGP core in 2021 spanning 3 PoP's and 2 Internet Exchanges.
Deployed various tooling & documentation platforms to support the new infrastructure aswell as the new Watercooled data hall.
Manage the day to day opperation's of the network including customer & supplier interactions.
Rack /Service deployment RFS.
Full Technical Support of the Network.
Senior IT Engineer
From 03/2019 to 04/2021 at DSM Group Ltd, Peterborough, Cambridgeshire
Providing 3rd Line Support for existing customer base.
System Architect for client projects including multiple VMware High Avalability enviroments and the introduction of vSAN.
Designed & Implemented Veeam Cloud Connect enviroment (2PB+ of Storage plus DRaaS for Microsoft Hyper-V and VMware vSphere)
L3 Support Engineer
From 08/2016 to 03/2019 at i-dash Ltd, St Neots, Cambridgeshire
Responsible for the design, installation and maintenance of IT services.
Support users and network administrators over the telephone and by email.
Maintain and develop the companies network infrastructure.
EMEA L2 IT Engineer
From 12/2013 to 08/2016 at Broadcom Inc, Cambridge, Cambridgeshire
Process incoming requests from the Help Desk. Document all end-user requests and interactions in Remedy.
Track and stay on top of all open requests in Remedy.
Utilize and author Knowledge Base solutions within Remedy.
Remotely diagnose and resolve requests utilizing Altiris and other remote tools.
Remote installs of software and patches utilizing Altiris.
Support remote access for virtual private network (VPN) and wireless communications of laptops.
L2 Support Engineer
From 09/2011 to 12/2013 at BrightVisions Ltd, St Neots, CambridgeshireProviding IT Support for organisations employing between 5 - 500 staff in the East of England, the South East and East Midlands.
- Network Security Essentials - [WatchGuard Technologies]
- Veeam Certified Engineer 2020 (VMCE 2020) - [Veeam]
- Active Directory
- Office 365
- Microsoft Azure
- BGP
- OSPF
- VMware